Terms and Conditions

The following section, in conjunction with our privacy page, returns page and delivery page forms our company policy. Before submitting an order we recommend that you read and understand these policies. When you submit an order you are entering into a contract with CSI Parts  and you may be bound by the terms described herein. 

Prices

All prices quoted online include UK VAT where appropriate. We make every effort to keep the prices up to date but we reserve the right to change prices at any time without notice. It may be that prices are incorrectly quoted or changed due to external circumstances. We have no statutory obligation to sell goods at the price quoted if that price is incorrect.

Delivery

Orders are always shipped at the first opportunity. If an item is not in stock it may be necessary to manufacture the item to order before it can be dispatched. In which case delivery's can be delayed. If we are unable to supply items you have ordered due to them being out of stock we will contact you.

We aim to despatch all online orders placed within 2 working days. In some cases this may not be possible due to nil-stocks. It is incumbent on the customer to be ready to receive their order when the courier arrives.

Any delivery issues or non delivery must be reported within 7 days of expected receipt of the goods.


Payment

We accept payment by all major credit and debit cards. We no longer accept personal or business cheques. UK bankers drafts are accepted.

All on-line credit card transactions are processed through Pay Pal. At CSI Partswe do not collect or have access to your credit card details. All information is collected off-site through the Pay Pal website. We reserve the right to refuse acceptance of payment details if we think they are being used fraudulently.

Returns

You are free to return goods unused for a period of 14 days after delivery. Circumstances will dictate whether a full refund or an exchange is appropriate. Goods that have been used cannot be returned unless a warranty claim will be entered into.

All goods have a minimum 1 year manufacturer's warranty (unless otherwise clearly indicated).

All goods should be returned packed to the same standard as when received, to avoid damage in transit. No Claim will be upheld unless the goods are returned to us.


Images

We make every effort to ensure that the product images we use are accurate and up to date. All product images are either owned by CSI parts or are used with the permission of the originator and remain the copyright of the originator. Unauthorised use of images owned by CSI Parts will be dealt with by our legal representatives.

Product Information

Make every effort to ensure that the product information we use is accurate and up to date. All product descriptions are used with the permission of the originator and remain the copyright of the originator. Manufacturer and Land Rover part numbers are used for identification purposes only and do not imply or indicate the identity of the manufacturer.

Complaints

We take the satisfaction of our customers very seriously. If you feel you have received substandard information or services from us we would like to hear about it so that we can prevent the same thing from happening again. We will make every effort to rectify genuine problems as expediently as possible. Complaints can be made either over the phone on 01282 575757 or by email.